🔥 Zookzy Help Centre — facts run the show
Who we are: Zookzy AI Technologies (Pvt) Ltd, brand "Zookzy".
Where to find contacts & legal details: the Contacts page. Seriously — open it when you need them.
What is Zookzy, anyway?
Zookzy is a multilingual discovery marketplace for people on the move: find rentals, tours, transport, cafés, shops, and local services — anything happening around you.
We give you: listings, smart search, a way to contact the provider (including contact requests — messages, not contracts with Zookzy), AI-powered picks, favourites, and — if you want to level up — a wallet and paid visibility boosts.
Heads-up: we connect you with independent providers. Unless a specific paid feature says otherwise, we are not the seller, landlord, tour operator, insurer, or payment intermediary. You strike the deal; we provide the platform and the tools.
Getting started — let's go
Sign-up — quick and straightforward
Email + password, or roll in with OAuth (Google, VK, Yandex, Telegram, Facebook — whatever we have switched on). After login you get favourites, cooperation requests, listing management, and AI helpers where they're available.
Languages & region
We speak EN, RU, HI, SI, ZH, KO, KK and more — flip the switch in the header.
Reality check: machine translation can miss nuance. For anything that matters — price, address, visas — double-check with the provider and official sources. Don't fly blind.
Search, catalog & Compass
Use smart search and filters (price, location, amenities).
Compass is editorial and news-style content. It's there to inform, not to promise that every third-party offer is still live. Read it with your brain switched on.
Contacts & money — straight talk
How do I contact a provider or ask a question?
On the listing card use Contact / Request (or the equivalent). Add dates, guest count, your message. The provider gets notified and replies on their own rules and timeline. Zookzy is not a party to any deal — see Terms §3 and §18a.
Do I pay through Zookzy?
Not by default unless the product explicitly says so. Normally you settle directly with the provider (cash, transfer, terminal, etc.).
Zookzy may sell you platform extras — credits, boosts, paid placement. Terms live in your dashboard and in the Terms of Service.
Phone & WhatsApp
Contacts unlock after a confirmation step so spam bots don't ruin everyone's day.
Hard rule: never paste bank OTPs, passwords, or recovery codes in chat — no matter how nicely someone asks.
For people who list (hosts & sellers)
Create & edit — dead simple
My Listings: add, edit, upload photos, set a price, pass moderation. The web assistant and APIs ask category questions aligned with our Telegram flows.
Voice & AI when posting — handy, but verify
You can dictate; we transcribe on the server and fill fields.
You are still responsible for accuracy and legality — read what the AI wrote before you hit publish.
Moderation — nothing personal
Listings, photos, and copy go through automation and humans. We may reject, limit, or remove content that breaks the rules, looks sketchy, or creates legal/safety risk.
🤖 Bla Bla — your AI sidekick
Bla Bla knows the catalog and travel-style questions.
It is not omniscient: answers can be incomplete or wrong. Don't treat it as your only source for law, medicine, visas, insurance, or safety. Confirm with the provider and official channels.
Account, wallet & visibility — use the tools
Your profile may include wallet/credits, boosts, partner programmes, agent schemes, ad network modules — each has its own rules in the UI. This help page does not override the Terms of Service. Read them.
Safety & reports — speak up
See a dodgy listing or chat that smells like fraud, illegal stuff, harassment, or impersonation? Hit Report.
In a real emergency, call your local emergency number first (e.g. 112 where it applies). Account-hardening tips live on the Security page.
FAQ — answers on a plate
- Who owns the site?
- Zookzy AI Technologies (Pvt) Ltd — full details on Contacts.
- Do you background-check every user in person?
- No. We run technical checks, processes, and moderation — but we don't guarantee a counterparty's identity, creditworthiness, or criminal record.
- Will you refund a bad rental?
- That depends on your contract with the provider and the law. Zookzy isn't automatically a party to that deal.
- Why was my listing rejected?
- Usual suspects: incomplete info, rule violations, duplicates/spam, prohibited items/services, weak media. A moderator message (if any) tells you what's next.
- Do you sell my personal data?
- No. See the Privacy Policy.
- Which cookies are essential?
- Typically session, security (e.g. CSRF), language/region. More in the Cookie Policy.
- Can I delete my account?
- Yes, where the product offers deletion or after a verified request — subject to lawful retention (anti-fraud, tax, court orders).
- Is AI ranking "neutral"?
- It mixes relevance, quality signals, commercial factors where relevant, and experiments. Nobody is entitled to a fixed slot.
- Do you give legal or tax advice?
- No. Talk to a qualified professional.
- How fast is support?
- We aim for one business day via Contacts. Complex cases take longer — we're on it.
Need help? Do this
Open Contacts, pick a topic, describe the issue, paste links or listing IDs. If it's security-related, say so in the subject line.
We're here to make travel and local services faster, clearer, and less of a headache.
— The Zookzy team
Built for you. No fluff.
